admin@cartclickbd.com

+880 9638-879337

Facebook Twitter Instagram Youtube
Login

Refund Policy

At CartClickBD.com, we sell digital and virtual products, such as game top-ups, in-game items, gift cards, and software keys. Due to the nature of our products, we maintain a strict but fair refund policy to ensure a secure and trustworthy experience for both our customers and platform.

Please read our refund terms carefully before making a purchase.

Nature of Our Products (No Physical Delivery)

All our products are digital or virtual in nature. Once delivered via email, user dashboard, or directly into your game/account, they are considered consumed or used.

As such, we follow a no-refund policy in most cases, except under specific conditions described below.

Eligible Cases for Refund

We will consider a refund only under the following scenarios:

1. Failed Delivery

If your purchased item is not delivered within the promised delivery time and:

  • The payment was successfully completed.
  • The order was not fulfilled due to system issues or product unavailability.

You are eligible for a full refund or alternative compensation.

2. Duplicate Payment

If you were charged twice or more accidentally for the same product, and can provide valid proof (e.g., transaction IDs, bank statements), we will process a full refund of the duplicate charge(s).

3. Out-of-Stock or Product Not Available

In rare cases, if a product becomes unavailable after payment, and we are unable to deliver an alternative or equivalent product, we will issue a full refund.

Non-Refundable Scenarios

You are not eligible for a refund in the following situations:

  • You provided incorrect information during the order (e.g., wrong game ID, email address, username, server, etc.)
  • The digital product was already delivered to you successfully.
  • You changed your mind after purchasing.
  • Your account got banned or suspended by the game developer after product delivery (we are not responsible for misuse).
  • You claimed you didn’t receive the product, but we have delivery confirmation or server logs proving successful delivery.
  • You used the product partially and then requested a refund.

Refund Request Time Frame

All refund requests must be submitted within 48 hours of the purchase. Requests made after that period will not be entertained, unless legally required.

How to Request a Refund

To request a refund, please follow these steps:

  1. Email us at admin@cartclickbd.com with the subject line: Refund Request - [Your Order ID] or Contacts Our WhatsApp Number.
  2. Include the following details:
    • Full Name
    • Payment Method
    • Payment Number/Details
    • Transaction ID/Order ID
    • Date of Purchase
    • Reason for Refund
    • Screenshots (if applicable)

Once we receive your request, our support team will review the case within 24–72 hours and get back to you with a resolution.

Refund Processing Time

If your refund request is approved:

  • For mobile banking (bKash, Nagad, Rocket, Upay, Binance & RedotPay): Refunds may take 1–3 business days.
  • For bank or card payments: Refunds may take 5–10 business days, depending on your bank/payment gateway.
  • For SSLCommerz or third-party gateways: Processing may depend on their internal policy.

We will notify you by email once the refund is processed.

Refund Method

All refunds will be made via the original payment method. We do not issue refunds in cash or to different accounts for security reasons.

Dispute Resolution

If you are not satisfied with the outcome of your refund request, you may escalate the issue by emailing us at admin@cartclickbd.com. We are committed to resolving disputes fairly and transparently.

Please do not open payment gateway disputes without contacting us first, as this may delay the resolution process.

Fraudulent Activities

We monitor all transactions for fraud. Any user found abusing the refund system or providing false information will be banned from the platform permanently and may be reported to relevant authorities.

Changes to This Refund Policy

CartClickBD.com reserves the right to modify or update this Refund Policy at any time without prior notice. Any changes will be posted on this page with an updated effective date. Continued use of our services after such changes indicates your acceptance.

Contact Us

For any questions or refund-related concerns, please reach out to:

📧 Email: admin@cartclickbd.com
📞 Phone: +880 9638-879337
🌐 Website: https://www.cartclickbd.com
📍 Address: House 72, Road 21, Block B, Banani, Dhaka, Bangladesh

We appreciate your trust in CartClickBD. Our refund policy is designed to be fair and secure for everyone. We always encourage our customers to double-check product details, game IDs, email addresses, Payment Method and Payment Details before confirming a purchase.