At CartClickBD.com, we deeply value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, store, use, and disclose your data when you access our website, make a purchase, or interact with any of our services.
Our goal is to maintain transparency and build trust with our users, ensuring they are fully aware of their rights and our responsibilities regarding data protection.
Who We Are
CartClickBD.com is a Bangladesh-based digital marketplace specializing in the sale of virtual goods, including game credits, in-game items, software licenses, gift cards, and other digital products. Our mission is to provide a fast, reliable, and secure experience for digital buyers.
We use WordPress and WooCommerce as our e-commerce platform and support a wide range of local and international payment methods.
When and How We Collect Your Information
When you visit CartClickBD.com, we automatically collect certain information about your device and your interaction with our site. Additionally, we collect data when you perform actions like registering for an account, placing an order, contacting customer support, or subscribing to our newsletter.
Information We Collect Includes:
1. Personal Identification Information
- Your name, email address, phone number
- Billing address (if applicable)
- Payment details (only transactional data, not full card numbers)
- Your IP address, browser details, and device information
- Login credentials (stored securely and encrypted)
- Any communication you make with our support team
- Order history and preferences
2. Payment Information
- Payment Method
- Payment Number
- Transaction ID
- Last 4 digits of card (if applicable via gateway)
(Note: We do not store full card information. All transactions are handled by third-party secure gateways such as bKash, Nagad, Rocket, Upay, Binance, RedotPay etc.)
3. Technical Data
- Browser type and version
- Device type and OS
- Referral source
- Time zone settings
- Pages viewed and actions taken
4. Account Information (if registration is required)
- Username
- Password (encrypted)
We also collect data through cookies, tracking pixels, and third-party analytics tools like Google Analytics and Facebook Pixel to enhance your browsing experience and personalize content.
Why We Collect Your Data
The primary reason we collect your information is to serve you better. We use your data to:
- Process and deliver your orders accurately and efficiently
- Provide real-time customer support and resolve complaints
- Send order updates, invoices, and promotional offers
- Prevent fraudulent activities and maintain the integrity of our platform
- Improve user experience by analyzing website performance
- Comply with legal, tax, and regulatory obligations
We always aim to minimize data collection and only request the information necessary for delivering our services effectively.
How We Collect Your Data
We collect data in the following ways:
- When you place an order
- When you create an account
- When you subscribe to newsletters
- Through cookies and tracking technologies
- When you interact with customer support
- When you use affiliate/referral links
- Via analytics tools like Google Analytics, Facebook Pixel, etc.
How We Use Your Information
We use your data for:
- Processing and fulfilling your orders
- Providing customer support
- Sending transactional and promotional emails (with consent)
- Preventing fraud and enhancing website security
- Improving our website, products, and services
- Complying with legal and tax obligations
- Managing your user account
Tracking Technologies & Cookies
We use cookies and similar tracking tools to:
- Analyze site traffic
- Store session data
- Retarget advertisements
- Enhance user experience
You can choose to disable cookies via your browser settings, but some parts of the website may not function properly.
“By continuing to use our website, you consent to our use of cookies as described in this policy.”
How We Protect Your Information
We take your data security seriously. We implement several measures to protect your personal data, such as:
- SSL (Secure Socket Layer) encryption for all transactions
- Use of secure servers and firewall protection
- Admin-level 2FA authentication
- Regular vulnerability scans and security patches
- Encrypted database storage for sensitive data
Despite our efforts, please note that no internet transmission or storage method is 100% secure, and we cannot guarantee absolute security. However, we continually strive to follow best industry practices.
Legal Basis for Processing Data
We process your personal data based on:
- Your consent
- The necessity of data for order fulfillment
- Legal obligations
- Legitimate business interests
Sharing of Data
We do not sell your data to third parties. However, we may share your information with:
- Payment processors (e.g., bKash, Nagad, Rocket, Upay, Binance & RedotPay.)
- Email service providers
- Government and regulatory bodies if legally required
- Affiliate partners with your consent
“We may use third-party review platforms such as Trustpilot to collect customer feedback after purchase.”
Your Payment & Financial Data
All payments made through CartClickBD.com are processed using reputable third-party payment gateways, including SSLCommerz, bKash, Nagad, Rocket, and others.
We do not store your full credit card, debit card, or mobile banking details. Only transaction-specific data such as order ID, transaction ID, and payment status are recorded for order verification and support.
Your financial security is important to us, and we ensure that all transactions occur through encrypted, PCI-compliant systems.
Children’s Privacy
Our platform is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If it comes to our attention that we have collected data from a child under 13, we will take immediate action to delete such data.
Parents or guardians who believe their child may have submitted information should contact us at admin@cartclickbd.com.
How Long We Keep Your Data
We retain your information only for as long as necessary to fulfill the purposes outlined in this policy. In general:
- Order records are retained for up to 5 years for legal and tax compliance.
- Support communication is stored for up to 2 years.
- Account data is kept until the user requests deletion or the account becomes inactive.
- If legally required, we may retain data longer.
You may request that we delete your data, and we will comply unless we are legally obligated to retain certain information.
Affiliate & Partner Policies
CartClickBD.com may allow third-party affiliates to promote our services. When you visit our site through an affiliate link, some non-personally identifiable data may be shared for tracking commissions and performance. We do not allow affiliates access to your personal data.
All affiliate activities are governed by our Affiliate Terms, available on request.
Third-Party Links & Services
Our website may contain links to external websites or services not operated by us (e.g., Facebook, Instagram, YouTube, other partner platforms). If you click on a third-party link, you will be directed to their site. We are not responsible for the privacy practices or content of these sites.
We strongly recommend you review their privacy policies individually.
User Rights and Control Over Data
You have full control over your data. At any time, you can:
- Request access to your stored personal information
- Ask us to correct inaccurate data
- Request deletion of your data from our records
- Withdraw previously given consent
- Opt out of marketing emails or promotional notifications
- Disable cookies through your browser
To exercise any of these rights, please contact us via admin@cartclickbd.com.
Legal Compliance and Governing Law
CartClickBD.com operates in accordance with the laws of Bangladesh. We may be required to disclose your personal information to law enforcement, tax authorities, or other government agencies if legally obligated to do so.
All disputes related to data use or privacy will be governed by the laws and courts of Dhaka, Bangladesh.
Your Consent
By visiting CartClickBD.com, creating an account, making a purchase, or communicating with us, you acknowledge that you have read, understood, and agree to the terms outlined in this Privacy Policy.
If you do not agree with this policy, you should refrain from using our website or services.
Business Policies & Ethics
- We do not support the sale of any illegal or unethical digital goods.
- We prioritize customer satisfaction and transparency.
- We aim to deliver products instantly or within the promised delivery time.
- Our refund & return policy is outlined separately [Link to Refund Policy].
What Makes Us Different
Unlike many others, we focus solely on verified, authentic, and instant digital delivery. We aim to be the most reliable source of virtual goods in Bangladesh with strong customer support, localized payment, and global reach.
Governing Law
This Privacy Policy shall be governed and construed in accordance with the laws of Bangladesh, without regard to its conflict of law provisions.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technologies, or legal requirements.
All changes will be posted on this page, and the “Effective Date” will be updated accordingly. We recommend users review this page periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please reach out to us at:
Email: admin@cartclickbd.com
Phone: +880 9638-879337
Website: https://www.cartclickbd.com
Address: House 72, Road 21, Block B, Banani, Dhaka, Bangladesh